Privacy Policy & Cookies - E-Cigar Online Shop

Privacy Policy

At E-Cigar Online Shop, LLC (“ET”), we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy explains what happens to any personal data that you provide to us or that we collect from you whilst when you visit our site.

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change the Privacy Policy in a material manner, we will let you know and update the date posted. If you object to any changes, you may close your account with us and discontinue using our site. Continuing to use our site after we publish changes to this Privacy Policy means that you are consenting to the changes.

Information We Collect

In running and maintaining our website, we may collect and process the following data about you:

Information about your use of our site, including details of your visits, such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
Information provided voluntarily by you. For example, when you register on our site, sign up for our newsletter, make a request for information, or make a purchase or otherwise communicate with us (e.g., via customer service).
Information we collect may include:your name, phone number, location, payment information, date of birth, last four digits of your social security number (for age verification purposes only) and e-mail address.
Information that you provide when you communicate with us by any means as well as the content of those communications.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

How We Use Your Information

We use the information that we collect from you to provide our services to you. In addition to this, we may use the information for one or more of the following purposes:

To provide information to you that you request from us relating to our products or services.
To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
To inform you of any changes to our website, services or goods and products.
To improve our product offerings and customers’ and visitors’ online experience when visiting our site.
To process purchases on the ecommerce website, to provide you with products or services you request from us through our site, to improve your overall experience with the site, for internal analytics purposes, to troubleshoot technical difficulties and errors, to notify you about changes to our site, for mandated legal notices, and in any other way we may describe to you at the time you provide the information.

If you have previously purchased goods or services from us, we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

Where your consent has been provided in advance, we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided, it can be withdrawn by you at any time by contacting our Help Desk.

Who We May Share Your Information With

Third-party vendors, service providers, contractors and agents that perform services on our behalf, as needed to carry out their work for us, which may include identifying and serving advertisements, providing mailing services, providing financial services, web hosting, or providing analytic services. This sharing is only done so when those entities are performing functions solely on our behalf and they are not permitted to store such information except as needed to perform our work or as required by law;
When you post content to any public area of our site, this information may be visible to the public and we may publish this information on our site along with some of your personal information such as your first name, last initial, and state of residence;
With your consent, to third parties who may send you offers and information about products and services we think you may enjoy;
Other parties in connection with a company transaction, such as a merger, corporate restructuring, sale of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party, or in the event of a bankruptcy or related or similar proceedings; and
Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms and Conditions or to protect the security or integrity of our site; and/or (c) to exercise, investigate, or protect the rights, property, or personal safety of ET, our visitors, or others.

We may also share information with others in an aggregated or otherwise anonymized form that does not reasonably identify you directly as an individual.

Please note: The products sold by us are highly regulated by various governing agencies. It may become necessary to share the information that we collect with such agencies to comply with laws, a judicial proceeding, court order, or other legal requests.

We also may disclose information that has been collected where we believe it is necessary to investigate, prevent, or take action regarding underage use or purchase of our products, illegal activities, suspected fraud and/or counterfeit, situations involving potential threats to the safety of any person, violations of our Terms and Conditions or Privacy Policy, or as evidence in litigation in which ET is involved.

Age Verification

The products that we sell on our site are highly regulated and age restricted. We are required and committed to preventing sales to anyone under the legal purchasing age. We will only send you marketing materials and information that encourage or facilitate a purchase of our products after you have certified that 1) you are a of legal purchasing age for the product you wish to purchase; 2) that you wish to be added to our mailing list for the purpose of receiving transactional offers and advertising from a tobacco-regulated company; and 3) that you understand that providing false information may constitute a violation of the law.

Before you can make a purchase through our site, we will verify your age through a non-affiliated third-party company to perform an age and identify verification check for adherence to this requirement. We utilize these trusted verification services to verify the information that you provide and ensure that you qualify to access and purchase products from our site. This process has been developed with the customer’s privacy in mind with detailed information neither shared nor accessible.

In some cases, we may not be able to verify your age and/or identity through a verification service. In such case, we will be required to review your state identification card. You will be asked to upload a legible photograph of your identification that clearly shows your name, age, and shipping address held up next to your face. If proper identification cannot be given, your order will not be accepted. For more information on our Age Verification process, click here.

Storing Your Personal Data

In operating our website, it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

In the event that we sell any or all of our business to the buyer.
Where we are legally required by law to disclose your personal information.
To further fraud protection and reduce the risk of fraud.

We may submit your personal and order information to governmental authorities where required by law or regulation.

On occasion we include links on our site to third parties on this website. Where we provide a link, it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information

In accordance with the Data Protection Act 1998, you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of $10 to cover costs incurred by us in providing you with the information.

California Privacy Rights

If you are a California resident, you have the right to receive, once per year, free of charge:

The identity of any third-party company to which we have disclosed your personal information for that company’s direct marketing purpose on our site; and
A description of the categories of personal information disclosed.

To request this information, please contact us at Help Desk.

If you are a California resident who makes a purchase through our site, we will make one phone call to the phone number you provide in order to confirm the order, pursuant to California law.

California Consumer Privacy Act Rights (“CCPA”)

California residents have the right to:

Request and receive disclosure of our personal information collection practices during the prior 12 months, including the categories of personal information we collect, the categories of sources of such information, our business purpose for collecting or sharing such information, and the categories of third parties with whom we share such information;
Request and receive a copy of the personal information we have collected about them during the prior 12 months;
Request and receive disclosure of our information sharing practices during the prior 12 months, including a list of the categories of personal information sold with the category of third-party recipients and a list of the categories of personal information that we disclosed for a business purpose;
Request that we not sell personal information about them; and
Request that we delete (and direct our service providers to delete) their personal information subject to certain exceptions.

For purposes of the CCPA personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.

In order to make a request for disclosure California residents may contact us by visiting our Help Desk. We will ask you for information that allows us to reasonably verify your identity (that you are the person about whom we collected personal information) and will use that information only for that purpose. We cannot respond to your request or provide you with personal information if we cannot verify your identity and confirm that the personal information relates to you.

You may make a request up to twice within a 12-month period. We will endeavor to respond within forty-five days of receipt of your request, but if we require more time (up to an additional forty-five days) we will notify you of our need for additional time.

For requests for a copy of the personal information we have collected during the 12 months prior to your request we will endeavor to provide the information in a format that is readily useable, including by mailing you a paper copy or providing an electronic copy to your registered account, if you have registered an account with us.

We will not discriminate against you as a result of your exercise of any of these rights.

We do not provide personal information to third parties in exchange for monetary consideration, but during the past 12 months, we have disclosed data to certain third parties that provide us with services such as assisting with marketing, data analysis and security, which may fall under the definition of “consideration” and be considered a “sale” under the CCPA.

Our site is not intended for individuals under the age of 21. We do not knowingly collect or solicit any information from anyone under the age of 21 on this site. Under CCPA, if you would like to instruct us not to sell your personal information, please visit our Help Desk. We do not sell personal information of individuals we actually know are less than 21 years of age. Once we receive your Do-Not-Sell request we will wait at least 12 months before asking you to reauthorize personal information sales.

During the past 12 months, we have collected the following categories of information from the listed sources, used it for the listed business purposes and shared it with the listed categories of third parties. The categories of information include information we collect from our website visitors, registered users, employees, vendors, suppliers and any other person that interacts with us either online or offline. Not all information is collected about all individuals. For instance, we may collect different information from applicants for employment or from vendors or from customers.

Cookies

This website uses cookies. By using this website and agreeing to this policy, you consent to The Electric Tobacconist’s use of cookies in accordance with the terms of this policy.

About Cookies

Cookies are files sent by web servers to web browsers and stored by the web browsers.

The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted or until they reach their expiry date.

Cookies on Our Website

The Electric Tobacconist uses the following cookies on this website, for the following purposes:

to improve the website’s usability
to administer this website

Google Cookies

The Electric Tobacconist uses Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

The Electric Tobacconist publishes Google Adsense interest-based advertisements on this website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behavior across the web using cookies. You can view, delete or add interest categories associated with your browser using Google’s Ads Preference Manager, available at: http://www.google.com/ads/preferences/. You can opt-out of the Adsense partner network cookie at: http://www.google.com/privacy_ads.html. However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser, your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at: http://www.google.com/ads/preferences/plugin.

Refusing Cookies

Most browsers allow you to refuse to accept cookies.

In Internet Explorer, you can adjust cookies tracking by clicking Tools > Internet > Options > Privacy > Block All Cookies
In Firefox, you can adjust cookies tracking by clicking Tools > Options > Privacy
In Chrome, you can adjust cookies tracking by clicking Settings > Advanced > Site Settings > Cookies

Blocking cookies will have a negative impact upon the usability of some websites.